Shipping policy
Shipping Policy
Last updated: 01/05/2026
This Shipping Policy applies to all orders placed with Magisa Art, operated from France.
Order Processing Times
All orders are processed within 1–3 business days (Monday to Friday), excluding public holidays in France.
If we experience a high volume of orders, processing times may be extended. Customers will be notified in case of significant delays.
Shipping Areas
We currently ship to:
- 🇫🇷 France
- 🇪🇺 European Union
- UK
Delivery Times
Estimated delivery times (after dispatch):
- France: 2–5 business days
- European Union: 3–7 business days
- International: 7–15 business days
These are estimates and may vary depending on the carrier and destination.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method.
We may offer free shipping on orders over [€60].
Carriers
We work with trusted carriers such as:
- La Poste
- DHL
- UPS
Delivery Responsibility (Important – EU Law)
Under EU consumer law, we are responsible for your order until it is delivered to you.
If your package is lost or damaged during transit, please contact us at [magisa.art.pro@gmail.com] so we can resolve the issue.
Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
Customs, Duties & Taxes
For orders outside the EU:
- Customs duties and import taxes may apply
- These charges are the responsibility of the customer
We are not responsible for delays caused by customs.
❗ Incorrect Address
Please ensure your shipping details are correct at checkout.
We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Issues
If you experience any issue with your delivery (delay, loss, damage), contact us within 14 days of the expected delivery date at:
Email: magisa.art.pro@gmail.com
Business Name: Magisa Art
Contact
For any questions regarding shipping:
Email: magisa.art.pro@gmail.com